Consultation terms.

Effective: 29 October 2026. Last updated: 29 October 2026.

1. Service provider

• Provider: Jarai Jawla Gassama, trading under the name The Melanin Nurse.
• Contact address: 3181 Horten, Norway.
• Email: hola@themelaninurse.com.

The activity is established in Norway. If an organisation number is assigned, these terms will be updated.

2. Eligibility

Only adults aged 18 or over who can enter into a contract may purchase. By purchasing, you confirm your age and that the information supplied is accurate.

3. Service and price

The total price is €50. The website adds no checkout fee; your bank may apply its own currency-conversion charge.

The consultation includes:

• A one-to-one video consultation of up to 60 minutes.
• Detailed review of your current routine and identification of possible mistakes.
• A personalised phase-based protocol and instructions for introducing active ingredients.
• One month of follow-up for adjustments and questions within the agreed scope, starting the day after the video call.

This is an educational cosmetic skincare service. It is not medical diagnosis, prescribing, treatment, emergency care or a replacement for a dermatologist or another appropriate healthcare professional. No specific outcome is guaranteed.

4. Purchase and appointment process

1. You enter your first name, last name and email, accept the required terms and pay through Stripe.
2. After Stripe confirms payment, you receive a confirmation email and questionnaire link.
3. You complete the questionnaire, submit requested photographs and provide availability.
4. Jarai reviews the information and proposes times by email. Payment does not automatically reserve an appointment.
5. The appointment is confirmed when both parties agree the date and time in writing.

5. Data and photographs

Personalising the service may require health-related information and photographs. The questionnaire will request explicit consent and link to the Privacy Policy. Without the necessary data, the personalised consultation cannot be provided.

6. Statutory withdrawal right

For a distance purchase, a consumer normally has 14 calendar days from the date of the contract to withdraw without giving a reason under applicable EEA law.

You may withdraw by sending an unambiguous statement to hola@themelaninurse.com. Suggested wording: “I give notice that I withdraw from the consultation purchased on [date], under the name [name] and email [email].”

A statutory refund will be made without undue delay and no later than 14 days after notice, using the original payment method unless expressly agreed otherwise.

Starting during the 14-day period

Reviewing the questionnaire and photographs and preparing personalised guidance are part of the service. If you expressly ask us to begin during the withdrawal period and then withdraw, a proportionate amount may be deducted for work already performed. Once the service has been fully performed, the right may be lost only where the legally required prior consent and acknowledgement were obtained.

7. Appointment cancellation and commercial refunds

• Cancellation at least 24 hours before the agreed appointment: full refund.
• Less than 24 hours or non-attendance: no contractual refund, without affecting any statutory withdrawal or other mandatory rights that still apply.
• Cancellation by The Melanin Nurse: you may choose another date or a full refund.

Requests must be sent to hola@themelaninurse.com. Refunds return to the original method; display time depends on Stripe and the bank.

8. Rescheduling and delays

Rescheduling is agreed by email and depends on availability. If you expect to be late, notify us as soon as possible. A client delay does not necessarily extend the appointment.

9. Follow-up

Follow-up lasts 30 calendar days from the day after the video call and covers reasonable questions and adjustments relating to the agreed protocol. It does not include a new full assessment, diagnosis, emergency care or a separate second phase. The normal response time is up to 3 business days.

10. Client responsibilities

• Provide accurate, sufficient and current information.
• Follow gradual-introduction instructions and stop using a product if an adverse reaction occurs.
• Consult a healthcare professional about symptoms, lesions, pregnancy, medication, allergies or anything requiring clinical assessment.
• Do not record, copy, publish or distribute the call or materials without written permission.

11. Intellectual property

Protocols, guides and materials are supplied for personal use. They may not be resold, published or distributed without written permission.

12. Liability

The service will be provided with professional care and within the stated scope. Skin responses vary and no outcome is promised. Nothing in these terms limits mandatory consumer rights or liability that cannot legally be excluded.

13. Complaints and disputes

Email complaints to hola@themelaninurse.com so we can first try to resolve them directly. Norwegian consumers may contact Forbrukerrådet. EEA consumers retain any mandatory dispute mechanisms available in their country. The former EU ODR platform closed in 2025 and is not linked.

14. Governing law

Norwegian law applies without depriving an EEA consumer resident elsewhere of mandatory protection available to them. Competent courts are determined under applicable consumer-protection rules.

15. Changes

The version accepted at purchase applies to that contract. Later changes do not apply retroactively unless required by law or validly agreed.

These terms reflect the current service and are not a substitute for individual legal advice.